Weekly Personal Chef Service Guide
Everything you need to know to keep service smooth and on schedule.
Welcome to LiveGreensPDX. This guide outlines how weekly service works and how to prepare for each cook day.
⏱ Weekly Service Flow
Each week follows a consistent process:
• Menu is sent 72 hours before service (by 9:00 AM).
• Menu approval is due within 24 hours.
• Grocery list is sent 48 hours before service (by 5:00 PM).
• Inventory confirmation is due 24 hours before service (by 5:00 PM).
If confirmations are not received by the stated deadlines, we will proceed per your agreement to keep service on schedule.
If menu approval is not received by the deadline, selections will proceed as outlined in your agreement.
🍳 Kitchen Setup
Please make sure your kitchen is ready to roll: • Clear counters of non-essentials
• Empty the sink
• Unload the dishwasher so we can use it freely
• Wipe surfaces and sweep if needed
• Clear fridge space for your meals: 10-12 meals = half a shelf, 15+ meals = one full shelf or more
• Trash and recycling out of the way
• Clean hand towel out and ready to go
🧼 Kitchen Prep Time
Our chefs operate on scheduled service windows to serve all clients efficiently. If additional time is required to prepare the kitchen beyond the expectations outlined above (e.g., dishes in sink, countertops not cleared, dishwasher not emptied), a $100 kitchen reset fee may be added to your invoice.
📦 Containers
Clients are responsible for providing their own clean, sealing food containers.
Please have containers ready prior to service.
Glass containers with locking lids are strongly recommended.
We do not supply containers.
🐶 Pets & Household Access
We love animals, but for safety and efficiency:
• Keep pets out of the kitchen during service
• Gate off the area or provide a heads-up if needed
• Ensure uninterrupted access to the kitchen and sink area
🧼 Our Cleanup Promise
We clean everything we use:
• Dishes
• Counters
• Stove
• Sink
• Floors if needed
Your kitchen will be left in a clean, functional state.
Please let us know in advance if anything is hand-wash only or should not go in the dishwasher.
📱 Communication
Tell us how you prefer to hear from us: weekly menus and grocery lists can be sent by text or email.
Business hours for menu approvals and service coordination are Monday through Friday, 9:00 AM to 5:00 PM.
Messages received outside business hours are treated as received the next business day.
Operational deadlines apply even if messages are read late.
💳 Billing & Payment
Weekly service is billed monthly in advance per your agreement.
Invoices are sent via secure payment link and must be paid by debit or credit card through our system.
Invoices are due prior to the start of each billing cycle.
Service may be paused if payment is not received by the due date.
📅 Rescheduling & Cancellations
Rescheduling requests must be made at least 72 hours prior to your scheduled service time.
Changes within 72 hours may not be accommodated and may be treated as a cancellation per your agreement.
👨🍳 Chef Coverage
If your primary chef is unavailable, another qualified LiveGreensPDX chef may fulfill service to keep your schedule consistent.
⭐ Your First Service
Your first cook may take slightly longer as we calibrate preferences, portions, and kitchen layout.
Future services will run more efficiently once your household profile is established.
Questions or updates?
Reply directly to your service message thread at any time.
We look forward to cooking for you.
LiveGreensPDX
Vancouver, WA
[email protected]